PRIVACY POLICY
Download copy of the Privacy Policy
Last updated 6/17/2026
1. Introduction
Spanish Tutoring & Translation by Ivy, LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your Personal Information when you visit or use our website www.tutoringbyivy.com (“Site”), our online and mobile applications (“Apps”), and any related services we offer, including email, telephone, and electronic communications (collectively, the “Services”).
The term “you,” “your,” or “User” refers to students, parents, and any individual or entity who views, uses, accesses, browses, or submits content or material to the Services.
Please read this policy carefully. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please discontinue use of the Services.
💡 In Plain English
This policy describes what Personal Information we collect, why we collect it, how we share it, and the rights you have over it. We are committed to being transparent and keeping your data safe.
2. Definitions
The following terms are used throughout this Privacy Policy:
● Personal Information (“PI”): Any information that identifies or can reasonably be used to identify a natural person. This includes, but is not limited to: name, email address, phone number, mailing address, IP address, device identifiers, usage data, payment information, geolocation data, and inferences drawn from any of the above.
● Sensitive Personal Information: A subset of Personal Information that requires heightened protection, including precise geolocation, racial or ethnic origin, religious or philosophical beliefs, mental or physical health data, biometric data, genetic data, financial account credentials, government-issued identification numbers, and information concerning a person’s sex life or sexual orientation.
● Services: The Site, Apps, email communications, telephone interactions, and any other products or services offered by Spanish Tutoring & Translation by Ivy, LLC.
● Processor: A third party (such as Wix) that processes Personal Information on our behalf and at our direction.
● Controller: The party responsible for determining the purposes and means of processing Personal Information. For the Services, Spanish Tutoring & Translation by Ivy, LLC is the Controller.
3. What Personal Information Do We Collect?
3.1 Information You Provide to Us
When you use our Services, you may provide us with Personal Information, including:
● Your name, email address, phone number, mailing address, and zip code
● Account credentials (username and password)
● Payment information (processed securely by Wix on our behalf)
● Documentation of and payment for tutoring sessions
● Tutoring-related content, including homework questions and study materials
● Teacher feedback submitted about a student (with parental consent)
● Content you upload for sharing with other users or for display on the Site or Apps
● Communications you send us by email, telephone, or through the Site
3.2 Information We Collect Automatically
When you use our Services, we automatically collect certain technical and usage data, including:
● Browser type and version
● Pages viewed and access timestamps
● IP address
● Device type, operating system, and unique device identifiers
● Mobile network information
● Clickstream and navigation data
This data is used to understand how users interact with our Services and to improve the user experience. We may share aggregated, non-identifying statistical data with third parties.
3.3 Information Collected for Payment Processing
We use Wix as our website builder and payment processing platform. Wix, acting as our Processor, collects payment information (such as credit card details and billing contact information) securely on our behalf, solely to process transactions. Wix’s payment infrastructure is compliant with the highest Payment Card Industry Data Security Standards (PCI DSS) and is backed by enterprise-grade encryption and anti-fraud protection.
💡 In Plain English
We collect information you give us directly, information gathered automatically when you use our site, and payment information processed securely through Wix.
4. How We Use Your Personal Information
We use the Personal Information we collect for the following purposes:
● To provide, operate, and improve the Services
● To create and manage your account and process your orders
● To facilitate tutoring sessions and related educational services
● To process payments and maintain billing records
● To communicate with you about your account, sessions, and service updates
● To send you newsletters, promotions, and other content you have opted into
● To respond to your questions, requests, and support inquiries
● To ask for reviews, testimonials, and survey responses
● To detect, prevent, and investigate fraud, misuse, or illegal activity
● To enforce our Terms of Service and protect our legal rights
● To comply with applicable laws and regulations
● To perform any other function described to you at the time of collection
We will not use your Personal Information for purposes that are incompatible with those described above without your consent.
💡 In Plain English
We use your information to run our tutoring service, keep you informed, process payments, and keep our platform safe and legal. We won’t use it for anything else without telling you first.
5. Cookies and Tracking Technologies
We and our third-party service providers (including Wix) use cookies and similar tracking technologies (“Cookies”) to:
● Ensure the Services function properly
● Analyze performance and marketing activity
● Personalize your experience
You can manage cookie preferences through your browser settings. Most browsers allow you to block, delete, or receive notifications about cookies. Please note that disabling cookies may affect the functionality of certain features.
We do not alter our data collection practices in response to a “Do Not Track” (DNT) signal from your browser. For more information about how Wix uses cookies on our platform, you may review Wix’s Cookie Policy at www.wix.com.
💡 In Plain English
We use cookies and similar tools to keep the site running smoothly and to understand how it is used. You can control cookies in your browser settings.
6. How We Share Your Personal Information
We do not sell your Personal Information. We may share your Personal Information only in the following circumstances:
6.1 Service Providers and Processors
We share Personal Information with trusted third-party service providers who assist us in operating our Services, including Wix (website hosting, payment processing, and platform infrastructure). These providers are contractually obligated to use your Personal Information only for the purposes we specify and to protect it in accordance with applicable law.
6.2 Legal Requirements
We may disclose your Personal Information if required to do so by law, or in good faith belief that such disclosure is necessary to comply with a legal obligation, such as a subpoena, court order, or government request, or to protect the rights, property, or safety of Spanish Tutoring & Translation by Ivy, LLC, our users, or the public.
6.3 Business Transfers
In the event of a merger, acquisition, sale of assets, or other business transfer involving Spanish Tutoring & Translation by Ivy, LLC, your Personal Information may be transferred to the acquiring entity. If this results in a material change to this Privacy Policy, we will notify you.
6.4 With Your Consent
We may share your Personal Information with third parties when you have provided your explicit consent to do so.
💡 In Plain English
We do not sell your personal information. We share it only with service providers who help us operate, when the law requires it, in the case of a business transfer, or when you specifically consent.
7. Data Retention
We retain your Personal Information for as long as necessary to fulfill the purposes described in this Privacy Policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. When Personal Information is no longer needed, we take reasonable steps to delete or de-identify it securely.
If you request deletion of your account, we will delete or anonymize your Personal Information within a reasonable period, subject to any legal retention requirements.
8. Security
We take the security of your Personal Information seriously. Our Services are built on the Wix platform, which employs enterprise-grade security measures including:
● Around-the-clock monitoring
● The strongest commercially available encryption standards
● Anti-fraud protection
● PCI DSS-compliant payment infrastructure
While we implement these safeguards, no method of transmission over the internet or method of electronic storage is 100% secure. We encourage you to use strong passwords and to be cautious when sharing Personal Information online.
9. Children’s Privacy
Our Services are not directed at children under the age of 13. We do not knowingly collect Personal Information from children under 13 without verifiable parental consent.
For any user under the age of 13, we require permission from the user’s parent or legal guardian before collecting or using their Personal Information. If you are a parent or guardian and believe your child has provided us with Personal Information without your consent, please contact us at tutoringbyivy@gmail.com. We will promptly review and, where required, delete such information.
We do not correspond with users under the age of 13 about third-party products, services, or events. All contact between a tutor and any minor — including tutoring sessions — must take place in a supervised setting. Supervision is the sole responsibility of the parent or guardian.
💡 In Plain English
We do not collect information from children under 13 without parental consent. Parents can contact us at any time to review, correct, or delete their child’s information.
10. A Note on Sharing Information With Others
When participating in group tutoring sessions or using any interactive feature of the Services, we strongly recommend that you do not share sensitive information — such as your home address, financial details, government ID numbers, or any information that could be used to locate or contact you — with other users in the session.
11. International Data Transfers
Our Services are operated primarily within the United States. If you are located outside the United States, please be aware that your Personal Information may be transferred to, stored in, and processed in the United States or other jurisdictions where our service providers (including Wix) maintain facilities.
As noted in Wix’s Privacy Policy, user data may be stored in data centers located in the United States, Ireland, and Israel. The European Commission has determined that Israel provides an adequate level of protection for the Personal Information of EU residents.
For data transfers from the European Union, the United Kingdom, or Switzerland to countries that the European Commission has not deemed adequate, we rely on lawful transfer mechanisms including Standard Contractual Clauses (SCCs) as adopted by the EU Commission. We do not rely on the invalidated EU-US Privacy Shield framework.
💡 In Plain English
Your data may be stored or processed in the US or other countries. For international transfers, we use approved legal safeguards like Standard Contractual Clauses — not the outdated Privacy Shield.
12. Your Privacy Rights
12.1 Connecticut Data Privacy Act (CTDPA)
If you are a Connecticut resident, the Connecticut Data Privacy Act (effective July 1, 2023, with further amendments effective July 1, 2026) grants you the following rights:
Your CTDPA Rights
• Right to Access: You have the right to confirm whether we process your Personal Information and to access that information.
• Right to Correct: You have the right to correct inaccurate Personal Information we hold about you.
• Right to Delete: You have the right to request deletion of your Personal Information.
• Right to Data Portability: You have the right to obtain a copy of your Personal Information in a portable, readily usable format.
• Right to Opt Out of Sale: You have the right to opt out of the sale of your Personal Information. We do not sell Personal Information.
• Right to Opt Out of Targeted Advertising: You have the right to opt out of the processing of your Personal Information for targeted advertising purposes.
• Right to Opt Out of Profiling: You have the right to opt out of profiling that produces legal or similarly significant effects on you.
• Rights Regarding Sensitive Data: We will not process Sensitive Personal Information without your prior consent. You may withdraw consent for the processing of Sensitive Personal Information at any time.
12.2 California Privacy Rights
California residents retain all rights provided by the California Consumer Privacy Act (CCPA), as amended, including:
● Right to know what Personal Information is collected, used, shared, or sold
● Right to correct inaccurate Personal Information
● Right to delete Personal Information
● Right to data portability
● Right to opt out of the sale or sharing of Personal Information
● Right to limit use of Sensitive Personal Information
● Right to non-discrimination for exercising your rights
To request a list of third parties to whom we have disclosed your Personal Information for direct marketing purposes in the prior calendar year, contact us at tutoringbyivy@gmail.com.
12.3 General Rights
Regardless of your location, you may:
● Access the Personal Information we hold about you
● Request correction of inaccurate information
● Request deletion of your Personal Information (subject to legal retention obligations)
● Withdraw your consent to processing at any time (withdrawal does not affect the lawfulness of processing prior to withdrawal)
● Opt out of promotional communications at any time
💡 In Plain English
Depending on where you live, you may have rights to access, correct, delete, or port your personal information, and to opt out of certain uses of it. Contact us to exercise any of these rights.
13. How to Exercise Your Rights
To exercise any of the rights described in Section 12, please contact us using one of the methods below:
● Email: tutoringbyivy@gmail.com
● Mail: Spanish Tutoring & Translation by Ivy, LLC, P.O. Box 85, Taftville, CT 06380
We will respond to your request within 45 days. If we require additional time, we will notify you within the initial 45-day period and explain the reason for the extension (up to an additional 45 days).
We may need to verify your identity before processing your request to protect your privacy and security. We will not charge a fee for exercising your rights unless your request is manifestly unfounded or excessive, as permitted by law.
14. How to Appeal a Decision
If we deny your rights request in whole or in part, you may appeal our decision. To submit an appeal:
1. Contact us at tutoringbyivy@gmail.com with the subject line “Privacy Rights Appeal.”
2. Describe your original request and the basis for your appeal.
We will respond to your appeal within 60 days of receipt. If we deny your appeal, we will provide a written explanation and inform you of any right you may have to contact the Connecticut Attorney General’s Office to submit a complaint.
15. Communications From Us
15.1 Promotional Communications
We may use your Personal Information to send you newsletters, promotional content, and service updates by email or other channels, where you have opted in or where permitted by applicable law. You may unsubscribe at any time by clicking the “unsubscribe” link in any promotional email or by contacting us at tutoringbyivy@gmail.com.
15.2 Service and Administrative Communications
We may send you service-related messages, including account notices, session confirmations, payment receipts, and legally required communications. You may not opt out of these messages while you continue to use the Services.
15.3 Referrals
If you refer someone to our Services, we will use their email address only to send the initial referral communication. Referrals may contact us at tutoringbyivy@gmail.com to request removal of their information from our records.
16. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will post the updated policy on this page and update the “Last Updated” date at the top of the document. We encourage you to review this Privacy Policy periodically. Your continued use of the Services after any changes constitutes your acceptance of the updated policy.
17. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:
Spanish Tutoring & Translation by Ivy, LLC
Email: tutoringbyivy@gmail.com
Mail: P.O. Box 85, Taftville, CT 06380
We take every privacy inquiry seriously and will make every reasonable effort to address your concern promptly and in accordance with applicable law. If you are not satisfied with our response, you have the right to file a complaint with your applicable state data protection authority, including the Connecticut Attorney General’s Office.
© 2026 Spanish Tutoring & Translation by Ivy, LLC. All rights reserved.
www.tutoringbyivy.com | tutoringbyivy@gmail.com | P.O. Box 85, Taftville, CT 06380